Information Technology

Web Mail

Frequently Asked Questions about Exchange 2003

  1. How will this upgrade to Exchange 2003 affect me?
  2. Will anything no longer work after the upgrade to Exchange 2003?
  3. Does it matter which Web browser I use to access the new version of Web mail?
  4. When I log in to the new version of Web mail, what is the difference between "Public or shared computer" and "Private computer?"
  5. How can I find out more about this new version of Web mail?
  6. Who do I contact if I am having issues with e-mail?

1.  How will this upgrade to Exchange 2003 affect me?

  • The Outlook Web mail program that allows students, faculty, and staff to access the Pepperdine e-mail system from any Internet connection looks and works more like the regular Outlook desktop program.
  • The first time you run the desktop version of Outlook 2003, you will need to walk through the steps to recreate an Outlook Offline Folder File.
  • Students, faculty, and staff may set their Outlook e-mail program to forward Pepperdine e-mail messages to a another (Pepperdine or non-Pepperdine) e-mail account in Web mail or in Outlook 2003.
  • The size of a student, faculty, and staff Outlook e-mail message (including attachments) sent within Pepperdine is doubled from 10MB to 20MB.
  • The size of a student, faculty, and staff Outlook e-mail message (including attachments) sent outside Pepperdine is doubled from 5MB to 10MB.
  • The size of a faculty and staff mailbox is doubled from 50MB to 100MB.
  • Remote access to Pepperdine e-mail from outside the network is limited to Outlook Web mail (for students, faculty, and staff) or Remote Access Server (for faculty and staff).

2.  Will anything no longer work after the upgrade to Exchange 2003?

Outlook 2001 for Macintosh will work for a short while; but Outlook 2001 users should upgrade to Entourage.

3.  Does it matter which Web browser I use to access the new version of Web mail?

Most current web browsers will work to access your e-mail, calendar, contacts, and now tasks through Outlook Web mail.  If you use Internet Explorer for Windows, you will have additional features, such as, rules, reminders for calendar and tasks, spell checking, adding signatures on demand, and the ability to drag and drop messages.

4.  When I log in to the new version of Web mail, what is the difference between "Public or shared computer" and "Private computer?"

Your Web mail session automatically logs you off after a certain amount of time based on the kind of computer you indicate when you log in.  If you select "Private computer," your session will timeout after 24 hours.  If you select "Public or shared computer," your session will be closed after 30 minutes.

Web mail has improved security for the logon page.  Because logon credentials are now stored differently, when you click the logoff button in Web mail, you really are logged off.  This is an added security measure especially useful for those who share a computer or those who access their e-mail from a public computer in a lab, library, or elsewhere.

5.  How can I find out more about this new version of Web mail?

For a detailed list of all the new features, go to the Microsoft Web mail comparison page.

6.  Who do I contact if I am having issues with e-mail?

Please contact the IT Help Desk at 310-506-HELP (4357).

 

Get more help from the IT Help Desk at 1-310-506-HELP (4357).