Information Technology

Planned System Maintenance

WaveNet Maintenance

WaveNet Usernames Must be Entered in UPPERCASE Letters
Until otherwise notified, WaveNet login usernames must be entered in all UPPERCASE letters. Passwords are not affected. We are working with the vendor to correct this situation that was a result of recent maintenance performed on WaveNet. This issue does not affect usernames used for any systems other than WaveNet.

If you have trouble accessing WaveNet, please clear your Web browser cache. For instructions on clearing your browser cache, go to: https://wikis.pepperdine.edu/display/ITHELP/Configure+Your+Web+Browser.

If you have any questions, please contact the IT Anytime Support Desk at 310-506-HELP (4357) or 866-767-8623 (toll free in the USA).

Regularly Scheduled Maintenance

Application Downtime

The following applications are unavailable every Sunday morning, from 12 midnight to 12 noon, while information is backed up.

  • WaveNet Portal
  • Finance Application
  • Human Resource Application
  • Student Administration Application

Server Maintenance
To keep the Pepperdine network and associated computer systems up to date, one Saturday a month, as early as 12:00 midnight, Information Technology performs preventive maintenance on many centrally located computer systems. To minimize the impact, we perform the work outside normal business hours. The following details are available:

  • Maintenance on all computer systems affecting academic activity will be completed by 9:00 a.m. This includes Blackboard, Library systems, the WaveNet portal, and any academic systems or services accessed through WaveNet.
  • Non-academic computer systems will be unavailable 7:00 a.m. to 1:00 p.m.
  • E-mail/voice mail services will be unavailable between 12:00 midnight and 9:00 a.m. All incoming/outgoing e-mail will be queued for delivery after 9:00 a.m.
  • Regular telephone services are unaffected.

The planned 2009 dates for this Saturday maintenance are:

  • October 17
  • November 14
  • December 12

Telephone System Preventive Maintenance
Every Tuesday morning between 5:00 a.m. and 7:00 a.m., IT will conduct a PBX switchover as part of our weekly PBX maintenance routines to test our backup systems and clean our storage drives. During this switchover, Malibu campus land line (not cellular) telephone users will lose dial tone for 1-3 minutes but will not be disconnected from an active call.

Good Technology Maintenance Affecting Handheld Devices
Every Saturday evening from 10:30 p.m. to 11:00 p.m. U.S. Pacific Time is reserved by Good Technology to perform upgrades or maintenance to their central equipment. During this maintenance period, Good message flow to and from your handheld device may be interrupted. Carrier provided data services like IM (instant messaging) and SMS (short message service or text messaging) will NOT be affected. If you have questions, please contact Information Technology at 310-506-6736.

 

Get more help from the IT Help Desk at 1-310-506-HELP (4357).